Focus Group’s investment in Altrincham-based CCaaS specialists Contact Systems bolsters its CX portfolio and reinforces the company’s commitment to driving results for its customers using connected cloud technologies.
The CX capabilities of Make.Contact complement Focus Group’s end-to-end digital transformation expertise in the areas of unified communications, IT and cybersecurity, and reflects the company’s commitment to helping clients plan, build, migrate, and operate in the cloud.
Jason Milkins, Phili Edmonds, Helen Naylor and Paul Dimerin advised Focus Group.
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“We’re committed to investing in our cloud capabilities and excited about the possibilities this development brings to the wider group. It’s a logical step and brings us much closer to the forefront of omnichannel contact centre solutions”
Rhys Bailey
Interim CEO, Focus